Monthly Archives: July 2023

Streamlining Contractor Payments with RentHQ

Posted on July 31, 2023
Managing payments for completed work orders can become a time-consuming task, especially when dealing with a large number of contractors.

But now, with RentHQ's latest feature, you can effortlessly generate an export file containing all work order payments, ready to be imported into your bank's web portal.

To set up the export, follow these simple steps:

Visit the contractor details page and enter their bank account number.
Create a work order with a 'Completed' status, ensuring that the Invoice Number and Invoice Amount are provided.
Navigate to the Information/Data Export menu and generate the export file.
Once you've successfully exported the work order using this function, it will automatically update the status to 'Paid/Closed,' preventing any accidental double exports.

Enjoy a more streamlined payment process with RentHQ!

Update : Comms retries and smaller file uploads

Posted on July 25, 2023
RentHQ frequently exchanges data with the RentHQ server as that is where the information is stored. While the occurrence of communication failures over the internet is infrequent, it is a possibility that cannot be entirely ruled out.

With the most recent update of RentHQ, should the system detect an internet communication failure, it will initiate an automatic retry of the operation up to three times before eventually displaying a warning message. In certain cases, this retry attempt proves successful.

Furthermore, if the data being uploaded to the server is substantial, the likelihood of encountering a failure increases. Hence, to address this concern, the latest update implements an automatic scaling down of image files to a smaller size before uploading them to the server.

Rent Arrears Report - added closed status

Posted on July 18, 2023
The Rent Arrears report provides information on individuals who are overdue on their rent payments. This report encompasses both current and past tenants. Recently, an update has been implemented to include the tenancy status, indicating whether a tenant is currently occupying the property (open) or has vacated (closed).

'RentHQ email not sent' notifications

Posted on July 15, 2023
RentHQ has the capability to send emails on your behalf. However, there are instances where you may receive a notification email with the subject line "RentHQ email not sent" after the emails have been sent. This email serves a specific purpose.

To comprehend the meaning of this email, it is important to understand the process involved:

1. RentHQ dispatches the email message to your email server, which could be Gmail, Yahoo, or any other provider. If you receive an email with the subject line "RentHQ email not sent," it indicates that this step was successful. Thus, it confirms the accuracy of your email username, password, and related details.

2. Your email server then attempts to forward the message to the recipient's email server. It is likely that this particular step encounters an issue.

3. Subsequently, your email server sends a message back to RentHQ, acknowledging the receipt of the message but notifying that it was unable to send it and stating the reason for the failure.

4. RentHQ then sends you an email titled "RentHQ email not sent" to inform you that your message could not be delivered. This email also includes the message received from your email server, providing you with additional information.

It is important to note that RentHQ cannot diagnose these errors on your behalf. The error message originates from your email server, and RentHQ does not have access to it for further troubleshooting. It is comparable to using Outlook to send an email—if the message is bounced back, it is not an error within Outlook itself.

The errors could be caused by various factors, including:

- RentHQ's server being located in Singapore. Some email servers, such as Gmail, may consider these messages suspicious due to their origin, as your other messages are likely sent from New Zealand, Australia, or your actual location. Therefore, you may need to inform your email server that this is a valid location.
- Messages being detected as spam.
- Invalid recipient email addresses.
- Recipient's email server being unavailable.
- Recipient's email inbox being full.
- DNS routing issues.
- Other undisclosed reasons. Email servers typically refrain from providing too much information, as it could aid spammers in finding ways to deliver their emails.